Programme
The conference will start at 8:30am on Tuesday 25 November and will finish at approximately 3:00pm on Thursday 27 November.
Tuesday, November 25, 2025
|
Rongomātāne B: 2degrees CX
|
|
|---|---|
|
Exploring the Possibilities: Challenging Limits, Sparking New Ideas, and Exploring how People, Technology and Communities Interact in Transformative Ways
|
|
| 7:30 AM - 8:25 AM | Registration Desk Open & Welcome Coffee |
| 8:30 AM - 9:15 AM |
Opening & Welcome to Pōneke Mihi whakatau Welcome - MC Petra Bagust Welcome to Pōneke - Matt Prosser, CEO Wellington City Council Opening speech from Marion Dowd, ALGIM Co-President |
| 9:15 AM - 10:05 AM |
Opening Keynote: Brett Johnson Understanding the Cybercrime Landscape Sponsored by 2degrees |
| 10:05 AM - 10:35 AM | Morning Tea - Tuesday |
|
POTY Finalists / Innovation Showcase / Elite Partner
|
|
| 10:35 AM - 10:50 AM | |
| 10:35 AM - 11:10 AM |
Innovation showcase - Flowingly The future of process - knowledge where you need it, when you need it. Sean Wallace |
| 10:50 AM - 10:55 AM |
Break to move between sessions (10:50am - 10:55am)
|
| 10:55 AM - 11:10 AM | |
| 11:10 AM - 11:15 AM |
Break to move between sessions (11:10am - 11:15am)
|
| 11:15 AM - 11:30 AM |
CX POTY Finalist: Manawatū Community Hub Libraries After Hours Access Adie Johansen, Manawatū District Council |
| 11:15 AM - 11:50 AM | |
| 11:30 AM - 11:35 AM |
Break to move between sessions (11:30am - 11:35am).
|
| 11:35 AM - 11:50 AM |
CX POTY Finalist: Our Changing City Julia McMaster, Wellington City Council |
| 11:50 AM - 11:55 AM |
Break to move between sessions (11:50am - 11:55am)
|
| 11:55 AM - 12:10 PM | |
| 11:55 AM - 12:30 PM | |
| 12:10 PM - 12:15 PM |
Break to move between sessions (12:10pm - 12:15pm)
|
| 12:15 PM - 12:30 PM |
CX POTY Finalist: Te Ara Rau (Adaptive Consenting) Nick Williamson, Far North District Council |
| 12:30 PM - 1:30 PM | Lunch - Tuesday |
|
Panel Discussions
|
|
| 1:30 PM - 2:30 PM |
Delivering Excellence: What Great Customer Service Looks Like Now Team experience, service design and changing customer expectations |
| 2:30 PM - 2:35 PM |
Break to move between sessions (2:30pm - 2:35pm)
|
|
Workshops: Hands-on Learning - Tuesday
|
|
| 2:35 PM - 3:45 PM |
Designing What’s Next: Proactive CX for Local Government Lauren Strpko, Somar Digital |
| 3:45 PM - 4:15 PM | Afternoon Tea - Tuesday |
|
POTY Finalists
|
|
| 4:15 PM - 4:30 PM | |
| 4:30 PM - 4:35 PM |
Break to move to the next session (4:30pm - 4:35pm)
|
| 4:35 PM - 4:50 PM | |
| 4:50 PM - 5:20 PM | ALGIM AGM |
| 5:20 PM - 5:35 PM | Wrap-up, Hackathon Spotlight & ALGIM Daily Prize Draw Tuesday |
| 5:20 PM - 7:00 PM |
Networking Drinks - Tuesday 25 November Sponsored by Civica |
|
Rongomātāne C: 2degrees IM
|
|
|---|---|
|
Exploring the Possibilities: Challenging Limits, Sparking New Ideas, and Exploring how People, Technology and Communities Interact in Transformative Ways
|
|
| 7:30 AM - 8:25 AM | Registration Desk Open & Welcome Coffee |
| 8:30 AM - 9:15 AM |
Opening & Welcome to Pōneke Mihi whakatau Welcome - MC Petra Bagust Welcome to Pōneke - Matt Prosser, CEO Wellington City Council Opening speech from Marion Dowd, ALGIM Co-President |
| 9:15 AM - 10:05 AM |
Opening Keynote: Brett Johnson Understanding the Cybercrime Landscape Sponsored by 2degrees |
| 10:05 AM - 10:35 AM | Morning Tea - Tuesday |
|
POTY Finalists / Innovation Showcase / Elite Partner
|
|
| 10:35 AM - 10:50 AM |
IM POTY Finalist: Building Trust through compliance and E-learn - Doing more with less Donna Officer & Geoff Barnard, Tauranga City Council |
| 10:35 AM - 11:10 AM | |
| 10:50 AM - 10:55 AM |
Break to move between sessions (10:50am - 10:55am)
|
| 10:55 AM - 11:10 AM |
IM POTY Finalist: Operation Sharepoint Kat Robbie & Chris Brewer, Bay of Plenty Regional Council |
| 11:10 AM - 11:15 AM |
Break to move between sessions (11:10am - 11:15am)
|
| 11:15 AM - 11:30 AM | |
| 11:15 AM - 11:50 AM |
Information Leadership Grant Margison and Sarah Heal, Information Leadership |
| 11:30 AM - 11:35 AM |
Break to move between sessions (11:30am - 11:35am).
|
| 11:35 AM - 11:50 AM | |
| 11:50 AM - 11:55 AM |
Break to move between sessions (11:50am - 11:55am)
|
| 11:55 AM - 12:10 PM | |
| 11:55 AM - 12:30 PM |
Innovation Showcase - Liverton Murray Wills & Richard Bourne |
| 12:10 PM - 12:15 PM |
Break to move between sessions (12:10pm - 12:15pm)
|
| 12:15 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Tuesday |
|
Panel Discussions
|
|
| 1:30 PM - 2:30 PM |
Transparency by Design: building Trust Through Open Access Case studies enabling access beyond LGOIMA, real-world insights on balancing openness, risk & trust-building |
| 2:30 PM - 2:35 PM |
Break to move between sessions (2:30pm - 2:35pm)
|
|
Workshops: Hands-on Learning - Tuesday
|
|
| 2:35 PM - 3:45 PM |
Starting the IM journey - helping new staff discover the value in IM Evan Greensides, EG Consulting |
| 3:45 PM - 4:15 PM | Afternoon Tea - Tuesday |
|
POTY Finalists
|
|
| 4:15 PM - 4:30 PM |
IM POTY Finalist: Privacy on Purpose Frances Smorti, Manawatu District Council |
| 4:30 PM - 4:35 PM |
Break to move to the next session (4:30pm - 4:35pm)
|
| 4:35 PM - 4:50 PM | |
| 4:50 PM - 5:20 PM | ALGIM AGM |
| 5:20 PM - 5:35 PM | Wrap-up, Hackathon Spotlight & ALGIM Daily Prize Draw Tuesday |
| 5:20 PM - 7:00 PM |
Networking Drinks - Tuesday 25 November Sponsored by Civica |
|
Matiu: Datacom Web, Digital & Comms
|
|
|---|---|
|
Exploring the Possibilities: Challenging Limits, Sparking New Ideas, and Exploring how People, Technology and Communities Interact in Transformative Ways
|
|
| 7:30 AM - 8:25 AM | Registration Desk Open & Welcome Coffee |
| 8:30 AM - 9:15 AM |
Opening & Welcome to Pōneke Mihi whakatau Welcome - MC Petra Bagust Welcome to Pōneke - Matt Prosser, CEO Wellington City Council Opening speech from Marion Dowd, ALGIM Co-President |
| 9:15 AM - 10:05 AM |
Opening Keynote: Brett Johnson Understanding the Cybercrime Landscape Sponsored by 2degrees |
| 10:05 AM - 10:35 AM | Morning Tea - Tuesday |
|
POTY Finalists / Innovation Showcase / Elite Partner
|
|
| 10:35 AM - 10:50 AM | |
| 10:35 AM - 11:10 AM |
GA4 in Action Lana Gibson, Lanalytics |
| 10:50 AM - 10:55 AM |
Break to move between sessions (10:50am - 10:55am)
|
| 10:55 AM - 11:10 AM | |
| 11:10 AM - 11:15 AM |
Break to move between sessions (11:10am - 11:15am)
|
| 11:15 AM - 11:30 AM | |
| 11:15 AM - 11:50 AM |
Innovation showcase - Archistar Dr Benjamin Coorey |
| 11:30 AM - 11:35 AM |
Break to move between sessions (11:30am - 11:35am).
|
| 11:35 AM - 11:50 AM | |
| 11:50 AM - 11:55 AM |
Break to move between sessions (11:50am - 11:55am)
|
| 11:55 AM - 12:10 PM |
WDC POTY Finalist: MarvinAI: Empowering People and Collaboration Through AI Learning Ryan Eames & Sarah McNie, Palmerston North City Council |
| 11:55 AM - 12:30 PM | |
| 12:10 PM - 12:15 PM |
Break to move between sessions (12:10pm - 12:15pm)
|
| 12:15 PM - 12:30 PM |
WDC POTY Finalist: Kāpiti Coast Art Trail Digital Transformation Kyla Huff, Kāpiti Coast District Council |
| 12:30 PM - 1:30 PM | Lunch - Tuesday |
|
Panel Discussions
|
|
| 1:30 PM - 2:30 PM |
Tools in action: what's working and what's worth trying? Real-world view of using different tools. |
| 2:30 PM - 2:35 PM |
Break to move between sessions (2:30pm - 2:35pm)
|
|
Workshops: Hands-on Learning - Tuesday
|
|
| 2:35 PM - 3:45 PM |
Time to re-set! The elections are over.... Seamus Boyer, seamus.nz |
| 3:45 PM - 4:15 PM | Afternoon Tea - Tuesday |
|
POTY Finalists
|
|
| 4:15 PM - 4:30 PM |
Rules of Engagement Kimberley Stevens, Tararua District Council |
| 4:30 PM - 4:35 PM |
Break to move to the next session (4:30pm - 4:35pm)
|
| 4:35 PM - 4:50 PM |
WDC POTY Finalist: Faster, smarter alcohol licensing Jenni Cochrane & Eranga Kavirathna, Matamata-Piako District Council |
| 4:50 PM - 5:20 PM | ALGIM AGM |
| 5:20 PM - 5:35 PM | Wrap-up, Hackathon Spotlight & ALGIM Daily Prize Draw Tuesday |
| 5:20 PM - 7:00 PM |
Networking Drinks - Tuesday 25 November Sponsored by Civica |
|
Mākaro: Data & Insights
|
|
|---|---|
|
Exploring the Possibilities: Challenging Limits, Sparking New Ideas, and Exploring how People, Technology and Communities Interact in Transformative Ways
|
|
| 7:30 AM - 8:25 AM | Registration Desk Open & Welcome Coffee |
| 8:30 AM - 9:15 AM |
Opening & Welcome to Pōneke Mihi whakatau Welcome - MC Petra Bagust Welcome to Pōneke - Matt Prosser, CEO Wellington City Council Opening speech from Marion Dowd, ALGIM Co-President |
| 9:15 AM - 10:05 AM |
Opening Keynote: Brett Johnson Understanding the Cybercrime Landscape Sponsored by 2degrees |
| 10:05 AM - 10:35 AM | Morning Tea - Tuesday |
|
POTY Finalists / Innovation Showcase / Elite Partner
|
|
| 10:35 AM - 10:50 AM |
DI POTY Finalist: Auckland Flooding Stories AI Analysis Sarah Cawsey & Andrew Parkinson, Auckland Council |
| 10:35 AM - 11:10 AM | |
| 10:50 AM - 10:55 AM |
Break to move between sessions (10:50am - 10:55am)
|
| 10:55 AM - 11:10 AM |
DI POTY Finalist: Turning the Tide Rod Sheridan, Gisborne District Council |
| 11:10 AM - 11:15 AM |
Break to move between sessions (11:10am - 11:15am)
|
| 11:15 AM - 11:30 AM | |
| 11:15 AM - 11:50 AM |
Innovation showcase - Spark Philippe Boulanger |
| 11:30 AM - 11:35 AM |
Break to move between sessions (11:30am - 11:35am).
|
| 11:35 AM - 11:50 AM | |
| 11:50 AM - 11:55 AM |
Break to move between sessions (11:50am - 11:55am)
|
| 11:55 AM - 12:10 PM | |
| 11:55 AM - 12:30 PM | |
| 12:10 PM - 12:15 PM |
Break to move between sessions (12:10pm - 12:15pm)
|
| 12:15 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Tuesday |
|
Panel Discussions
|
|
| 1:30 PM - 2:30 PM |
Breaking Down Silos: Shared Data for Collaboration What Works and What We’d Do Differently |
| 2:30 PM - 2:35 PM |
Break to move between sessions (2:30pm - 2:35pm)
|
|
Workshops: Hands-on Learning - Tuesday
|
|
| 2:35 PM - 3:45 PM |
Open data on a budget: how to share when resources are tight Shaun Hunter, Somar Digital |
| 3:45 PM - 4:15 PM | Afternoon Tea - Tuesday |
|
POTY Finalists
|
|
| 4:15 PM - 4:30 PM | |
| 4:30 PM - 4:35 PM |
Break to move to the next session (4:30pm - 4:35pm)
|
| 4:35 PM - 4:50 PM |
DI POTY Finalist: Ngahere (forest) AI project Stevo Robinson, Auckland Council |
| 4:50 PM - 5:20 PM | ALGIM AGM |
| 5:20 PM - 5:35 PM | Wrap-up, Hackathon Spotlight & ALGIM Daily Prize Draw Tuesday |
| 5:20 PM - 7:00 PM |
Networking Drinks - Tuesday 25 November Sponsored by Civica |
|
Mokopuna: Neura Smart Communities
|
|
|---|---|
|
Exploring the Possibilities: Challenging Limits, Sparking New Ideas, and Exploring how People, Technology and Communities Interact in Transformative Ways
|
|
| 7:30 AM - 8:25 AM | Registration Desk Open & Welcome Coffee |
| 8:30 AM - 9:15 AM |
Opening & Welcome to Pōneke Mihi whakatau Welcome - MC Petra Bagust Welcome to Pōneke - Matt Prosser, CEO Wellington City Council Opening speech from Marion Dowd, ALGIM Co-President |
| 9:15 AM - 10:05 AM |
Opening Keynote: Brett Johnson Understanding the Cybercrime Landscape Sponsored by 2degrees |
| 10:05 AM - 10:35 AM | Morning Tea - Tuesday |
|
POTY Finalists / Innovation Showcase / Elite Partner
|
|
| 10:35 AM - 10:50 AM | |
| 10:35 AM - 11:10 AM |
Innovation Showcase - TechnologyOne Beyond Requests: Building Smarter, Faster, Connected Communities Gladstone Brohier & Alex Roberts |
| 10:50 AM - 10:55 AM |
Break to move between sessions (10:50am - 10:55am)
|
| 10:55 AM - 11:10 AM | |
| 11:10 AM - 11:15 AM |
Break to move between sessions (11:10am - 11:15am)
|
| 11:15 AM - 11:30 AM |
SC POTY Finalist: AI Drowning Prevention System Matt McGrath, Selwyn District Council |
| 11:15 AM - 11:50 AM | |
| 11:30 AM - 11:35 AM |
Break to move between sessions (11:30am - 11:35am).
|
| 11:35 AM - 11:50 AM | |
| 11:50 AM - 11:55 AM |
Break to move between sessions (11:50am - 11:55am)
|
| 11:55 AM - 12:10 PM |
SC POTY Finalist: Tairawhiti Disaster Ready Water Treatment Units Te Kaunihera o Turanganui a Kiwa Ben Green, Gisborne District Council |
| 11:55 AM - 12:30 PM | |
| 12:10 PM - 12:15 PM |
Break to move between sessions (12:10pm - 12:15pm)
|
| 12:15 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Tuesday |
|
Panel Discussions
|
|
| 1:30 PM - 2:30 PM |
Smart Starts: What a Smart Community Really looks like Case studies + discussion of why the initiative was smart, not just what it was |
| 2:30 PM - 2:35 PM |
Break to move between sessions (2:30pm - 2:35pm)
|
|
Workshops: Hands-on Learning - Tuesday
|
|
| 2:35 PM - 3:45 PM |
Storytelling Workshop Michael Healy, Grace de Leon, Chau Nguyen, & Kerri Gray |
| 3:45 PM - 4:15 PM | Afternoon Tea - Tuesday |
|
POTY Finalists
|
|
| 4:15 PM - 4:30 PM |
SC POTY Finalist: City Sketch Tool Jeff Jones, Wellington City Council |
| 4:30 PM - 4:35 PM |
Break to move to the next session (4:30pm - 4:35pm)
|
| 4:35 PM - 4:50 PM | |
| 4:50 PM - 5:20 PM | ALGIM AGM |
| 5:20 PM - 5:35 PM | Wrap-up, Hackathon Spotlight & ALGIM Daily Prize Draw Tuesday |
| 5:20 PM - 7:00 PM |
Networking Drinks - Tuesday 25 November Sponsored by Civica |
Wednesday, November 26, 2025
Thursday, November 27, 2025
|
Rongomātāne C: 2degrees
|
|
|---|---|
|
Turning Vision into Action: Harnessing the Connections, Insights, and Innovations from the Conference to Drive Meaningful Action
|
|
| 8:15 AM - 8:45 AM | Registration Desk Open - Thursday |
| 8:45 AM - 9:00 AM |
Welcome Day 3 MC: Petra Bagust |
| 9:00 AM - 9:45 AM |
Keynote: Dr Mahsa McCauley Building an Inclusive Digital Future: Harnessing Connections, Insight and AI Innovation |
| 9:45 AM - 10:15 AM | Morning Tea - Thursday |
|
Sessions & Workshops
|
|
| 10:15 AM - 11:20 AM |
IM Roundtable Kerri Siatiras Donna Officer Miranda Welch Debbie Clarke Andrea Campbell |
| 11:20 AM - 11:25 AM |
Break to move between sessions (11:20am - 11:25am) Thursday
|
| 11:25 AM - 11:55 AM | |
| 11:25 AM - 12:30 PM | |
| 11:25 AM - 1:30 PM | |
| 11:55 AM - 12:00 PM |
Break to move between sessions (11:55am - 12:00pm)
|
| 12:00 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Thursday |
| 1:30 PM - 2:30 PM | Conference Close-Out: Win the Prizes and Hear from the President |
|
Matiu: Datacom
|
|
|---|---|
|
Turning Vision into Action: Harnessing the Connections, Insights, and Innovations from the Conference to Drive Meaningful Action
|
|
| 8:15 AM - 8:45 AM | Registration Desk Open - Thursday |
| 8:45 AM - 9:00 AM |
Welcome Day 3 MC: Petra Bagust |
| 9:00 AM - 9:45 AM |
Keynote: Dr Mahsa McCauley Building an Inclusive Digital Future: Harnessing Connections, Insight and AI Innovation |
| 9:45 AM - 10:15 AM | Morning Tea - Thursday |
|
Sessions & Workshops
|
|
| 10:15 AM - 11:20 AM |
Standing Up Local Water Services: An IT Perspective Rebecca Chenery and Paul de Quaasteniet, Bluebeacon |
| 11:20 AM - 11:25 AM |
Break to move between sessions (11:20am - 11:25am) Thursday
|
| 11:25 AM - 11:55 AM | |
| 11:25 AM - 12:30 PM |
The robots are coming to help us! Or are they? Chris O’Connor, CX Design Lead, Wyndham City Council |
| 11:25 AM - 1:30 PM | |
| 11:55 AM - 12:00 PM |
Break to move between sessions (11:55am - 12:00pm)
|
| 12:00 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Thursday |
| 1:30 PM - 2:30 PM | Conference Close-Out: Win the Prizes and Hear from the President |
|
Mākaro
|
|
|---|---|
|
Turning Vision into Action: Harnessing the Connections, Insights, and Innovations from the Conference to Drive Meaningful Action
|
|
| 8:15 AM - 8:45 AM | Registration Desk Open - Thursday |
| 8:45 AM - 9:00 AM |
Welcome Day 3 MC: Petra Bagust |
| 9:00 AM - 9:45 AM |
Keynote: Dr Mahsa McCauley Building an Inclusive Digital Future: Harnessing Connections, Insight and AI Innovation |
| 9:45 AM - 10:15 AM | Morning Tea - Thursday |
|
Sessions & Workshops
|
|
| 10:15 AM - 11:20 AM |
Career Planning and Direction Setting Craig McAlpine, MyCareerBrand |
| 11:20 AM - 11:25 AM |
Break to move between sessions (11:20am - 11:25am) Thursday
|
| 11:25 AM - 11:55 AM | |
| 11:25 AM - 12:30 PM |
Designing Connection: The Power of Workplace Rituals Lotty Roberts |
| 11:25 AM - 1:30 PM | |
| 11:55 AM - 12:00 PM |
Break to move between sessions (11:55am - 12:00pm)
|
| 12:00 PM - 12:30 PM | |
| 12:30 PM - 1:30 PM | Lunch - Thursday |
| 1:30 PM - 2:30 PM | Conference Close-Out: Win the Prizes and Hear from the President |