Tuesday, November 25, 2025

1:30 PM - 2:30 PM

Breakout Room B, Rongomātāne B

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Overview

Team experience, service design and changing customer expectations

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Details

Facilitator: Barbara Whitton
Panelists: Brian Elliot, Manager Digital Services, Whakatane District Council
Janine Gera, Manager Customer Services, Wellington City Council
Chris O’Connor, CX Design Lead, Wyndham City Council
Trudie Knight, Manager Public Transport Ops, Waikato Regional Council