Councils are the heartbeat of local communities. Every request from a citizen — whether it’s a broken light, a booking at the community hall, or a service enquiry — is more than an administrative task. It’s a chance to show responsiveness, build trust, and prove the value of digital government.

Our Innovation Showcase will spotlight how a community-first digital business process can reimagine these everyday moments. In a live, interactive demonstration, we’ll show the value chain of managing a request from start to finish, and how technology can turn what was once slow and fragmented into something seamless, transparent, and efficient.

At the centre of this transformation is our latest capability — an AI-powered leap forward that accelerates service delivery, drives measurable productivity gains, and enables real-time feedback between councils and their communities. The result is faster responses, fewer bottlenecks, and a smarter way of working that benefits everyone.

This isn’t about technology for its own sake. It’s about putting people at the heart of the process. By connecting citizens, staff, and field crews through one streamlined experience, councils can move from reactive service delivery to proactive community building.

Delegates will see what’s possible when innovation is applied with purpose. A glimpse of how councils can enhance trust, efficiency, and connection — and a vision not for the future, but one that's possible now!

Key Takeaways What will attendees learn or gain from your showcase?

1. Community-First Matters Councils can move beyond transactional service delivery to create trust and transparency by putting citizens at the centre of every request.

2. Innovation with Impact AI-enabled processes deliver measurable results — faster response times, productivity gains, and streamlined operations that free staff to focus on higher-value work.

3. The Future is Connected Seamless integration across people, processes, and technology shows how local government can break down silos and deliver smarter, faster, more connected communities.