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AI Across the Frontline: From Digital Delivery to Customer Experience

Tracks
Rongomātāne B: 2degrees CX
Wednesday, November 26, 2025
11:25 AM - 11:55 AM
Breakout Room B, Rongomātāne B

Overview

Scott Newman, Devonport City Council, Tasmania


Details

Trialling or adopting AI tools, examples in content creation, data analysis, community engagement


Speaker

Agenda Item Image
Scott Newman
Enterprise Solutions Achritect
Devonport City Council

AI Across the Frontline: From Digital Delivery to Customer Experience

Abstract

Discover how Devonport City Council is applying artificial intelligence to transform daily operations and enhance community interactions. This session showcases how AI is improving productivity across departments, streamlining service delivery, and elevating the overall customer experience. Attendees will also get a first look at the next wave of AI innovations being developed for rollout across Devonport in 2026.

Biography

Scott Newman is an Enterprise Solutions Architect at Devonport City Council, specialising in digital transformation and innovation in local government. With over seven years of experience, he has delivered impactful projects using Microsoft Power Platform, automation, and AI to streamline services, strengthen compliance, and enhance the citizen experience.
At Devonport, Scott has introduced cost-saving automation, modernised service delivery, and implemented AI-driven chatbots to improve community engagement. His ability to combine technical expertise with a clear vision for public service makes him a leader in applying emerging technologies to government challenges.
Scott has shared his insights on the national stage, speaking on two panels at Tech in Gov, Canberra, and serves as an Advisory Board Member for ALGIM Australia.
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