The robots are coming to help us! Or are they?
Tracks
Matiu: Datacom
| Thursday, November 27, 2025 |
| 11:25 AM - 12:30 PM |
| Datacom Breakout Room Matiu |
Overview
Chris O’Connor, CX Design Lead, Wyndham City Council
Details
An immersive workshop exploring how we will govern the humanoid Council workforce of the future.
Speaker
Chris O'Connor
CX design lead
Wyndham city council
The robots are coming to help us! Or are they?
Abstract
An immersive workshop exploring how we will govern the humanoid council workforce of the future.
Humanoids (robots with human form and characteristics) are no longer science fiction. They are being used today in fields like manufacturing, healthcare, education, hospitality and emergency response.
But would humanoids be good for local government? Could a humanoid be your next building inspector? Can they ease some of our workload in road maintenance? Or do we think that humanoids pose too much of a risk to our human workforce and customers?
In this hands-on session, we will explore the ethics of humanoids in local government, through the lens of ALGIM and LOLA's world-leading humanoid ethics policy for local government.
Come prepared to discuss and debate the ethics of introducing human-like robot into our workforce.
Humanoids (robots with human form and characteristics) are no longer science fiction. They are being used today in fields like manufacturing, healthcare, education, hospitality and emergency response.
But would humanoids be good for local government? Could a humanoid be your next building inspector? Can they ease some of our workload in road maintenance? Or do we think that humanoids pose too much of a risk to our human workforce and customers?
In this hands-on session, we will explore the ethics of humanoids in local government, through the lens of ALGIM and LOLA's world-leading humanoid ethics policy for local government.
Come prepared to discuss and debate the ethics of introducing human-like robot into our workforce.
Biography
Chris is recognised as a leader in the fields of customer experience, digital transformation, smart cities and service design. Naturally drawn to public sector innovation, over the last decade Chris has passionately led the adoption of emerging technologies in local government, including award-winning digital, smart city and artificial intelligence initiatives.
Chris is currently in a CX leadership role for one of Australia's fastest growing municipalities.
