Workshop: Practical tools to transform your services: a service design case study
Tracks
Spark Smart Communities Room: Mākaro
| Thursday, November 21, 2024 |
| 11:00 AM - 11:30 AM |
| Spark Breakout Room Mākaro |
Overview
Chris O'Connor + Jodee Anderson, HyperealHQ
Speaker
Chris O'Connor
Hypereal
Practical tools to transform your services: a service design case
Abstract
This session will cover how, when and why you can use service blueprints to improve your project outcomes.
In a practical demonstration, expert service designers will show you how service blueprints form a compelling and effective visual design tool by combining your customer journeys with your service design, operations, processes and systems.
Participants will receive exclusive access to Hypereal’s tools and templates.
In a practical demonstration, expert service designers will show you how service blueprints form a compelling and effective visual design tool by combining your customer journeys with your service design, operations, processes and systems.
Participants will receive exclusive access to Hypereal’s tools and templates.
Biography
Chris is a partner at Hypereal – a boutique consultancy of digital government experts who specialise in service design, digital transformation, procurement, process improvement and remediation.
Prior to joining Hypereal, Chris spent 20 years in federal and local government. His award-winning work has been at the cutting edge of digital, smart city, data and innovation programs – bringing a customer centred mindset, new ways of working and contemporary technologies to build better services.
Chris is also a co-founder of GovStyle – an AI enabled tool that helps government content designers transform their words into simple, clear and accessible content.
