2024 ALGIM Annual Conference

CX Roundtable

Tracks

Customer Experience Room: Rongomātāne B

Wednesday, November 20, 2024

12:35 PM - 1:35 PM

Breakout Room B, Rongomātāne B

Overview

Discussion topics:
- Adapting to change - customer behaviour/demands
- Bridging the digital divide – to provide inclusive customer service
- Empowering frontline staff
- Collecting customer service/experience feedback

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