Customer-centric maestros: mastering people management in a front-facing environment
Tracks
Customer Experience Room: Matiu
Wednesday, November 15, 2023 |
12:30 PM - 1:00 PM |
Breakout Room Matiu |
Overview
Sandy Eaton and Ryan Wilson, Beyond Recruitment
Details
Consultancy recruitment is all customer facing and all about the people. It demands real resilience and an ability to bounce back from constant knock backs. People must be the most unreliable and unpredictable product out there. Sandy and Ryan will share how they support their team to ensure great results for both clients and candidates, while maintaining an energised and vibrant workplace, which promotes wellness and wellbeing.
Speaker
Sandy Eaton
Regional Manager - Professional Services & Client Solutions
Beyond Recruitment
Customer-centric maestros: mastering people management in a front-facing environment
Abstract
Consultancy recruitment is all customer facing and all about the people. It demands real resilience and an ability to bounce back from constant knock backs. People must be the most unreliable and unpredictable product out there. Sandy and Ryan will share how they support their team to ensure great results for both clients and candidates, while maintaining an energised and vibrant workplace, which promotes wellness and wellbeing.
Biography
Sandy Eaton started her first business at the age of 21 (with a 3 month baby) in Papakura, Auckland – a second hand shop, which depended on the relationships with both the sellers and the purchasers of objects. She has had an eclectic career including being a part-owner of an Agricultural Machinery business in Whangarei, running a Property Management Department for a Real Estate company and more recently the 14 years she’s spent in recruitment. Every career choice has been people-centric and customer facing.
Sandy joined Beyond recruitment in a management role, seven years ago. She leads a leadership team of six and a wider team of 14 for Beyond Recruitment.
Ryan Wilson
Manager Government & Policy
Beyond Recruitment
Customer-centric maestros: mastering people management in a front-facing environment
Abstract
Biography
Ryan manages a team of recruitment consultants who specialise in the Government & Policy area. His experience prior to joining Beyond included Team Leader Service Centre at Wellington City Council for nearly 6 years. He led a team of 6 front facing staff at the service centre. Ryan has indepth knowledge of how local government operates and the importance of giving your frontline staff full support, both in recruitment and local government.