Workshop - Unlocking Citizen Excellence: Enhancing Local Government Service Delivery with Conversational AI
Tracks
Plenary/ICT Room: Rongomatane A
| Thursday, November 16, 2023 |
| 10:45 AM - 11:35 AM |
Overview
Rik Johnson, Adele Sheers and Russell Fickling, Datacom
Details
Join our interactive workshop to explore the potential of Conversational AI in local government. This rapidly evolving technology can effectively address challenges such as talent shortages and the increasing demand for 24/7 citizen support.
During our session, we will share how AI can unlock capacity, allowing your team to prioritise empathy, support, and guidance for citizens. You'll have the opportunity to experiment with the technology by creating your own bot and engaging in discussions with industry peers.
Together, we aim to collaboratively address capacity, capability, and service requirements in a scalable and relevant manner for local government and councils throughout the session.
This session is designed for conference attendees responsible for citizen experience and service delivery, including those overseeing contact centre teams and back-office processing functions.
Speaker
Adele Sheers
Associate Director – Marketing and Sales Enablement
Datacom
Unlocking Citizen Excellence: Enhancing Local Government Service Delivery with Conversational AI
Abstract
Join our interactive workshop to explore the potential of Conversational AI in local government. This rapidly evolving technology can effectively address challenges such as talent shortages and the increasing demand for 24/7 citizen support.
During our session, we will share how AI can unlock capacity, allowing your team to prioritise empathy, support, and guidance for citizens. You'll have the opportunity to experiment with the technology by creating your own bot and engaging in discussions with industry peers.
Together, we aim to collaboratively address capacity, capability, and service requirements in a scalable and relevant manner for local government and councils throughout the session.
This session is designed for conference attendees responsible for citizen experience and service delivery, including those overseeing contact centre teams and back-office processing functions.
**The session is capped at a maximum of 24 attendees.**
During our session, we will share how AI can unlock capacity, allowing your team to prioritise empathy, support, and guidance for citizens. You'll have the opportunity to experiment with the technology by creating your own bot and engaging in discussions with industry peers.
Together, we aim to collaboratively address capacity, capability, and service requirements in a scalable and relevant manner for local government and councils throughout the session.
This session is designed for conference attendees responsible for citizen experience and service delivery, including those overseeing contact centre teams and back-office processing functions.
**The session is capped at a maximum of 24 attendees.**
Biography
An experienced senior leader across both sales and marketing & communications streams including large scale transformation, strategy and new business formation. Results-oriented and customer-focused with an excellent track record for exceeding targets, leading highly effective teams and developing people. Experienced in new business development, large scale commercial partnerships and sponsorships.
A change leader, with the ability to influence at all levels of the organisation while creating and balancing an inclusive and collaborative people culture, reflected in impressive transformational and engagement results.
