How to cut 81% of the admin out of your citizen-facing processes with simple changes
Tracks
Customer Experience Room: Matiu
| Wednesday, November 15, 2023 |
| 11:20 AM - 11:50 AM |
| Breakout Room Matiu |
Overview
Presented by Sean Wallace, Flowingly & Ed Braddock, Squiz
Details
Discover the 3 things customers value the most and how you can fix these easily and cost-efficiently by improving the internal employee experience.
You'll leave this session knowing:
Which changes will give you the biggest bang-for-buck CX improvements
How the employee experience is intertwined with the customer experience, and how you can improve both simultaneously
Where you should be aiming to get to on the Process Modernisation Journey
Speaker
Sean Wallace
Chief Revenue Officer
Flowingly
How to cut 81% of the admin out of your citizen-facing processes with simple changes
Abstract
Discover the 3 things customers value the most and how you can fix these easily and cost-efficiently by improving the internal employee experience.
You'll leave this session knowing:
Which changes will give you the biggest bang-for-buck CX improvements
How the employee experience is intertwined with the customer experience, and how you can improve both simultaneously
Where you should be aiming to get to on the Process Modernisation Journey
You'll leave this session knowing:
Which changes will give you the biggest bang-for-buck CX improvements
How the employee experience is intertwined with the customer experience, and how you can improve both simultaneously
Where you should be aiming to get to on the Process Modernisation Journey
Biography
With an extensive background across solution implementation and product, Sean has a proven track record in delivering transformative customer and employee experiences using process automation for both local government and private entities.
